Welcome to Crust & Ember Pizzeria’s online platform. By accessing or using middleplainoutlet.xyz (the “Site”), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Site. We may update these terms from time to time; any changes will be posted here and take effect immediately. Last updated: 2025-10-01.
Use of the Site. You may access the Site for personal, non-commercial purposes only and in compliance with these Terms. You must be at least 18 years old or have parental consent where applicable. You agree not to misuse the Site, including attempting to gain unauthorized access, interfering with the Site’s operation, or distributing malware. We reserve the right to suspend or terminate your access for any violation.
Orders and Pricing. All food and beverage offerings are subject to availability and may change without notice. Prices shown at checkout are in £ and include applicable taxes where required by law. Crust & Ember Pizzeria reserves the right to correct any pricing inaccuracies and to cancel orders if necessary. By placing an order, you authorize Crust & Ember Pizzeria to charge the payment method provided and to process the order for delivery or pickup at 43 Bedford Street, London, WC2E 9HA, United Kingdom.
Delivery and Pickup. Delivery times are estimates and not guaranteed. We will make reasonable efforts to ensure timely delivery but cannot be held liable for delays caused by weather, traffic, or third-party carriers. You must provide accurate delivery details. For pickup orders, please bring the order confirmation and a valid photo ID if requested.
Returns, Refunds, and Complaints. If you are dissatisfied with your order, please contact our support team at +44 20 7946 0958 promptly with your order number. We will review the case in accordance with applicable consumer protection laws and our internal policies. Refunds are issued at our discretion and may be issued as store credit in £ or a full/partial refund to the original payment method, depending on the circumstances.
Allergies and Special Requests. We strive to accommodate dietary restrictions and allergies stated at the time of ordering. Please indicate any allergies or special requests during order placement. While we take precautions to prevent cross-contact, we cannot guarantee that all dishes are free from traces of allergens as prepared in a shared kitchen.
Intellectual Property. All content on the Site, including menus, images, logos, and text, is the property of Crust & Ember Pizzeria or its licensors and is protected by applicable laws. You may view and print portions of the Site for personal use, but you may not reproduce, modify, distribute, or create derivative works without prior written consent.
Disclaimers. The Site and its content are provided “as is” and “as available.” We do not warrant that the Site will be uninterrupted, secure, or error-free. We do not guarantee the accuracy, completeness, or timeliness of information, including menu items and operating hours. We are not liable for indirect, incidental, or consequential damages arising from use of the Site or orders placed through it.
Limitation of Liability. To the fullest extent permitted by law, Crust & Ember Pizzeria and its affiliates shall not be liable for any damages arising out of or related to your use of the Site, including but not limited to loss of profits, data, or business, even if advised of the possibility of such damages. The Site and services are provided with all faults and without warranties of any kind.
Your Privacy. Our use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you consent to the collection, storage, and use of your information as described therein. We may collect information such as contact details, order history, and preferences to enhance your experience and comply with legal obligations.
Governing Law and Disputes. These Terms shall be governed by the laws of United Kingdom without regard to its conflict of laws principles. You agree to resolve disputes through binding arbitration or in the courts located in London, United Kingdom as applicable. If any provision is unenforceable, the remaining provisions shall remain in effect.
Contact. For questions about these Terms, please contact us at +44 20 7946 0958 or via middleplainoutlet.xyz for more information about our products, services, and policies.